Below we give you what you need to know about our shipping.
If ever you have any questions call, email, or text us.
Orders are processed the Next Business Day.
Parts ship in 1-4 business days after your order is received and parts are in stock.
Unless requested, shipments are made without proof of signature. This means the carrier will leave the package at your door. This avoids repeated attempts of delivery or requiring you to go to a terminal to pick the item up.
IMPORTANT: This also means YOU take responsibility at the point the carrier leaves your shipment. We will ship where you want the item shipped but you take responsibility to know if packages are safe when they are left at the door. If you are concern that others might steal your package then request "Signature Required" on checkout under comments OR ship to a safe location.
We will add these features at no cost to you.
All shipments are made FOB. Liability for delivery and any visible damage to any order is between you and the carrier. The carrier accepts our shipment as not being damaged (visually). It is your obligation to inspect the order IMMEDIATELY upon receipt. If you see any outside visual damage take pictures. This will help both you and us to proceed that the carrier damaged the item. Boxes with no visual damage but parts are damaged are the responsibility of Clear Creek Spas. If you request, we can add insurance or to guarantee actual receipt, written signature at no charge. Any delivery confirmed by the carrier as delivered relieves us from responsibility. Any special delivery request please contact email@example.com.