Do Not Return Any Parts for warranty repair Without a RMA number.
All parts return to us must have a RMA number issued prior to shipping to us. Warranty Repair shipping to us is at your expense. Failure to get a RMA could result in rejection or lost of your shipment. To get that number, contact us through firstname.lastname@example.org . State your name, invoice number, and specifically what is wrong with the part. We must know why you want to return the part.
Once you receive your RMA, ship the part to Clear Creek Spas prepaid. It is best to use a method that offers proof the part is delivered to us.
Plastic Parts--- All plastic parts such as jets, plastic controls, and plumbing are warranted to be free from defect by their manufacture for one year from date of purchase. If any part fails within that time contact us. If the failure is covered under warranty, we will issue you a RMA number. Send the part back to us and upon confirmation that the part is covered under warranty, we will replace the failed part. Leaking gluing connections is not covered under this warranty.
Electronic Parts---Electronic/electric parts such as boards, motors, sensors, and topside controls are warranted for a minimum of 180 days from date of purchase depending on manufacturer. Upon failure, you must obtain a RMA number. Manufacturers of electronic parts require the part be returned to them to analyze whether the part failure was covered under warranty or not. When we receive the part from you, freight prepaid, we will return the part to the appropriate manufacturer for their consideration. If its determined the part is clearly a failure caused by the original manufacturer, we will replace the part and handle the warranty with the manufacturer directly. IF we cannot determine the cause of failure, we must return the part to the manufacturer and await their determination. Once that decision is made, we will contact the customer by email of the manufacturer's decision. An example: a failed board. We have no way to determine the cause of failure. The cause could be it's manufacture OR the installer. We need to return the part to the manufacturer and upon the testing of the board they will determine if the failure is covered. Until that determination is made, we are not able to cover the failed part. They have the option to repair or replace with same or better.
Warranty Period: All manufacturers carry a minimum of 6 month warranty from date of purchase. Some carry up to a 12 month warranty from date of purchase. In all cases, any part deemed to have failed from abuse of any sort will void the warranty. Warranty is limited to replacement of exact or equal to the original part. You can not receive credit or refund nor apply warranty parts to other purchases. The part must be returned to us with an RMA#. The warranty only applies to the original purchaser only.
It will be the end-user's responsibility to return the part to us at his expense to us. You will need an RMA number from us for us to accept the return. If you ship any parts without an RMA# issued by us, the part will be returned to you at your expense.
Some manufacturers allow us to determine if the part is under warranty. Others require the part to be returned to them for testing and determination of warranty coverage. They can chose to fix or replace or deny claims. We will work hard on your behalf to resolve fairly all warranty claims. Feel free to contact us with your questions.
Email directly to email@example.com.
Do Not Return Any Parts Without a "Return Material Authorization" (RMA) number. Failure to have a RMA could result in not receiving any credit.. An issued RMA # is not a guarantee of credit to be issued. Only that we will review the part.
Return shipping to us is at your expense if returning a part for credit or warranty. Failure to get a RMA could result in rejection or lost of your shipment. To get that number, contact us through firstname.lastname@example.org . State your name, invoice number, and specifically what is wrong with the part. We must know why you want to return the part.
Mark clearly the RMA number issued by us and return to us. We recommend you use a shipping method that has tracking or delivery confirmation.
----Parts returned within 30 days of purchase have a 20-30% restocking fee with RMA# issued and all other conditions are met. Original shipping expense is never refundable. If your order includes Free Shipping from us, the cost of shipping will also be deducted from amount being refunded to you.
---Parts returned without RMA or don't meet all conditions, will be charged a minimum of 30% restocking fee or rejected.
---Parts returned after 30 days will be charged 30-50% restocking fee if a RMA# is issued by us.
EXCEPTION: If you order the wrong part for your spa, that part can be exchanged for house credit. This must be done within 10 days of receipt of parts. This return credit can only be applied to future purchases. An RMA# still must be issued before returning to us.
If you order a part that doesn't fix the problem, that part can not be exchanged or credited. For example, if you order a sensor, install it, even temporarily, and it doesn't fix the problem, you can NOT return for credit. We have to guard against customers installing a part, seeing that it is not the issue, and returning that part.
EXCEPTIONS to Return Policy: Siding, rebuilt controls, or new controls can only be returned for warranty repair.
Parts returned with a proper RMA number and approved for credit can take up to 45 days for the credit to be issued.
Parts returned and receiving in-house credit is good for 365 days from date of original purchase.